FAQ's

Read our most frequently asked questions

  • We accept returns within 14 days of receiving delivery for standard items on our website. Please send us an email to start the returns process. Returns are organised and paid for by the customer and any shipping charge is none refundable. Returns will not be accepted where an item has been used or installed. We can not accept returns for items which have been altered such as switching the orientation and cutting to length. We cannot accept any responsibility for the incorrect installation or damaged caused during the installation process.

  • Our typical dispatch time is 5-10 working days however this is a guide only, dispatch time may increase during busy periods or if you have ordered a bespoke product. We advise customers to wait until they have received the item before making arrangements with fitters.

    An up to date estimated dispatch time can be found in the checkout and order confirmation. We will keep you updated throughout the process; you will receive an update once your order is in production and once your order has been shipped with tracking details.

    If your item has not arrived or the tracking is not updating, please get in touch no later than a week so we can look into the delivery and if necessary start an investigation with the courier. Unfortunately we can not investigate items if we are not made aware of missing items later than a week after the delivery update. This is the only event we will be able to sort out replacements or refunds for missing items.

  • Most of our products are available in bespoke sizes, we supply beams, shelves and worktops in most sizes. If you don’t see the size you require just get in touch and we’ll let you know if we can help.
  • We source all of our oak from various sawmills in Europe. We’ve built up strong relationships with our suppliers who can guarantee fantastic quality.
  • You can place your order in our online shop. Or if you’d rather pick up the phone and give us a call we can take orders over the phone.
  • Yes, we can offer great prices on large orders. Please get in touch and request a quote. We can also offer discount for trade customers.
  • Yes, feel free to pop in to our showroom. we have a variety of beams beams on show which can be taken away the same day.
  • We work to a tolerance of +/- 5mm.

  • Each order comes with fitting instructions (Except 7.5″x5.5″ beams). You can also select the installation tab on each product where you can find detailed instructions on how to fit your beam or shelf. If you need any further advice please don’t hesitate to get in touch.

    Oak Beams are a combustible material and are not fire treated. For this reason it is important that beams are installed at a safe distance away from the stove and flue pipe as per HETAS and building regulations.

  • We advise letting your beam to acclimatise to room temperature for around 2 weeks prior to installation. It should be taken out of the packaging while doing this to let it breathe.
  • You will not need to apply any additional finish to your beam straight away. Your beam may dull down slightly with age. To keep your beam looking new you can apply a small amount of wax polish or danish oil. Do not use cleaning products on the beams. Use a dry duster.
  • Your beam may already have surface cracks which are to be expected as oak is a natural product. Once installed in a central heated house further cracks may develop which is considered completely normal and part of the charm. We recommend storing your beam for 2 weeks in your house prior to installation. Please also remove the beam from the box while it is acclimatising to the room. If installing above a wood burning stove we recommend gradually increasing the temperature slowly over a period of 2 weeks or so.
  • Unless otherwise stated we drill the holes to accept the concealed brackets/fixings in the largest face. For example a 5.5”x3.5” beam will have the holes machined in a 5.5” side. We can of course machine the holes in the smaller side. Just add a note in the checkout confirming your requirements. Please note, by doing this the beam will be none returnable. Beams with corbels are often the opposite way around.
  • It is possible to fit your beam to a plasterboard wall if you can locate the timber uprights however it is best to fit your beam to a brick or breeze block wall. If this isn’t possible, we would recommend a fascia beam no larger than 5.5″x2.5″. Plasterboard screws can be used in conjunction with keyhole brackets machined into the back of the beam. We can leave the beams without any pre-drilled holes so that you can add these on site in your preferred location.
  • We now have a range of shelves available that come complete with fixing suitable for plasterboard walls up to 15mm thick.
  • As oak is a natural product is is impossible for colours to be a complete match each time. Oak also varies in regards to knots grains and cracks. Each piece is unique to you and your home.
  • Although you could specify for us to select a beam with no cracks, we can not guarantee this. It depends on the stock we have available. If we do find a beam with no cracks, we can not guarantee that it will not crack once installed. It is typical for air-dried beams to crack and move slightly overtime. If you are looking for a beam that does not crack at all then take a look at our kiln dried oak beam
  • Our beams and shelves are not waterproof but they are water repellent. Coasters should be used when placing cups or vases on our products to avoid marks and stains. Any spillage should be wiped away immediately. Mantels and shelves should be wiped down with a dry duster only as cleaning products can harm the finish.
  • Although our shelves can be used in a bathroom, they are not waterproof. They are water repellent but we recommend wiping spillages away straight away.