What is your returns policy?
We accept returns within 14 days of receiving delivery. Just post the item back to us and we’ll refund you in full.  

How long will it take for my order to be dispatched?
We typically dispatch orders within 5 working days. As our products are highly bespoke and made to measure dispatch time may be longer during busy periods. If you require your order before a certain date please get in touch to check we can meet your deadline prior to ordering. We will mark your order as dispatched when our courier collects your order.  

The size I need isn’t listed in the online shop!
Please don’t worry if the size you require isn’t listed in our online shop. Please get in touch and request a quote through the enquiry form on the ‘Contact us’ page. Or you’re more than welcome to give us a call.  

Where does your oak come from?
We source all of our oak from various sawmills in Europe. We’ve built up strong relationships with our suppliers who can guarantee fantastic quality.  

How do I order?
You can place your order in our online shop. Or if you’d rather pick up the phone and give us a call we can take orders over the phone.

Do you offer discount for large orders?
Yes, we can offer great prices on large orders. Please get in touch and request a quote. We also offer discount for trade customers.  

Do you have a showroom?
We don’t have a showroom yet. You are more than welcome to visit our workshop by appointment.  

How accurate are the dimensions?
Beams and shelves may be up to ½” smaller due to machining and sanding. Typically beams are approximately 1/4″ smaller than their original size.

How do I fit my beam or shelf using the concealed brackets supplied?
Each order comes with fitting instructions. You can also visit our blog where you can find detailed instructions on how to fit a floating shelf using Hafele concealed shelf supports. If you need any further advice please don’t hesitate to get in touch.  

I need an order dispatching quickly!
We do offer an express service for £20.00 + vat per item. We will dispatch your order within 2 working days to meet your delivery deadline. During very busy periods this service may not be available.   

How do I keep my oak beam looking at it’s best?
You will not need to apply any additional finish to your beam straight away. Your beam may dull down slightly with age. To keep your beam looking new you can apply a small amount of wax polish. 400ml tins can be purchased from our online shop.  

Will my beam crack once it’s installed?
Your beam may already have surface cracks which are to be expected as oak is a natural product. Once installed in a central heated house further cracks may develop which is considered completely normal and part of the charm. We recommend storing your beam for 2 weeks in your house prior to installation.  If installing above a wood burning stove we recommend gradually increasing the temperature slowly over a period of 2 weeks or so.

Which side are the concealed bracket holes positioned?
Unless otherwise stated we drill the holes to accept the concealed brackets in the largest face. For example a 6”x4” beam will have the holes machined in a 6” side. We can of course machine the holes in the smaller side. Just add a note in the checkout confirming your requirements.  

Can I fit my beam to a plasterboard wall?
It is possible to fit your beam to a plasterboard wall if you can locate the timber uprights however it is best to fit your beam to a brick or breeze block wall. If this isn’t possible, we would recommend a fascia beam no larger than 6″x3″. Plasterboard screws can be used in conjunction with keyhole brackets machined into the back of the beam.